With more than twenty years of experience with staff development, team leadership, and conflict resolution, Alicia offers a unique, dynamic skill set to her clients.
Alicia is an operations consultant and intake-specialist who works with an array of clients, from large law firms to small medical and dental practices. A master coach, she’s ensured these businesses increase their client conversion and retention rates. A true problem-solver and customer happiness guru, she’s an experienced customer service manager and C-level executive assistant.
Alicia also believes it is essential to give back to our communities and does so through her volunteer efforts as the president of a non-profit focused on youth activities and education. She’s the right consultant to take your business to the next level.