Senior-level operations leadership — without the full-time cost.
You went to law school to practice law, not to manage HR issues, chase KPIs, and run staff meetings. But someone has to. Without a dedicated operational leader, those responsibilities fall on the attorneys — and that costs your firm in billable hours, focus, and growth. RJH Consulting’s Fractional COO service gives your firm the senior operations leadership it needs on a flexible, fractional basis. We embed into your firm, lead your team, and keep your operations running at a high level — so you can do what you do best.
What We Do:
- Day-to-Day Operations Management — We handle the operational realities of running your firm, from staff management to process oversight, freeing you to focus on cases and clients.
- KPI Development & Monthly Reporting — We identify your firm’s key performance indicators, build reporting dashboards, and deliver monthly management reports that give you real visibility.
- Staff Coaching, Reviews & HR Support — We lead quarterly and annual employee reviews, provide ongoing staff coaching, and handle HR matters including hiring, discipline, and termination.
- Policy & Procedure Development — We build and implement firm-wide policies and procedures from reception to HR, creating operational consistency across every department.
- Client Service Plan Development — We create and implement a structured client service plan that improves client experience and drives referrals.
- Virtual & On-Site Leadership — We lead virtual weekly management meetings with set agendas and make on-site visits as frequently as needed to meet your firm’s goals.
- Attorney Productivity Tracking — We monitor monthly attorney productivity and implement accountability structures that keep your team performing at its highest level.